It will not copy legal documents (only copies first 8.5" of document) and has jammed on us three times in two days with very little use. Brother could not troubleshoot the product by phone... and believes it may be a faulty machine. Error history logged that we printed out shows old dates on the error list, which may indicate it is a refurbished machine, although it was represented at a new machine.
We purchased this unit back in August and just put it into service this past week... just a few days past the return period for Amazon. We did not use it right away because we were opening a new office and just got it opened 10/1/09. I would have thought Amazon could have made an exception in this case, but says we will be charged a restocking fee if returned. They could easily work this out if they really wanted to help out a good customer who has purchased a LOT of items from them.
This machine is junk and Brother's warranty coverage is pitiful. They are requiring we take it to a service center that is an hour away. So... not only are we going to have to spend our own money to get it to a service center, we are going to be without the machine until they can get it fixed and we will have to spend more money and time to go back and pick it up. So much for the little bit of money we saved.
At this moment, I am none too satisfied with Brother or Amazon. I will NEVER buy another Brother product and it will be a while before I buy another item from Amazon. They will lose more than they profited on this machine before I shop with them again.Get more detail about Brother MFC-8480DN High-Performance Laser All-in-One with Networking and Duplex Printing.
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