Excellent printer for everything but envelopes. Mangles envelopes no matter what(see 1 and 2 star reviews). So, if you need to do envelopes, buy a different printer. Everything else including labels, duplexing, etc have worked perfectly. I have had one paper jam in 4400 copies. First copy comes in a few seconds. To be fair, since I seldom do envelopes, I have not tried Brother service to fix the envelope problem.
Software is pretty good and tech support about as good as any these days. For tech support if you get an idiot or someone you can't understand, just hang up and start over. Put the phone on speaker and do something else while you wait on hold. Owner's manual(CD only) is ok.
In summary, 5 stars for paper, 1 star for envelopes. Get more detail about Brother HL-5240 High-Speed Desktop Office Laser Printer.
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