This machine is the worst printer I have ever owned.
After a few hundred pages, the machine failed. Customer Service (CS) makes you spend hours on the phone, jumping through hoops.
Finally they consent to send a new machine.
That machine fails.
More time with CS in never never land (or somewhere).
But it must have been the printheads. So they send replacements after days of lost work time, and hours on the phone. (Who has time for it?)
They fail.
More time with CS.
They tell me that the machine should not have been replaced without replacing the printheads as well. Who knew? Certainly not the nitwits that HP employs.
I've owned HP printers, calculators, and pcs for nearly 20 years. Never again is an HP product coming across my threshold.
They are selling a defective product, and think that the customer should suck it up.
I'm going to the FTC and NYS attorney general to file a complaint if the next replacement fails.
If you want to have a similar experience, have root canal with no anesthesia, or buy this printer. the choice is yours.
minus 5 stars.
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